PERSONAL DATA PROTECTION POLICY
The management of the platform located at the Internet address: https://lazycrazy.md/
(hereinafter referred to as the “Website”), the sale of goods and provision of services, the list of which is published on the Website and in the Mobile Application (hereinafter referred to as the “Services”), is carried out by LAZY CRAZY GROUP SRL (ID: 1024600006199) (hereinafter referred to as the “Provider”).
The Personal Data Protection Policy (hereinafter referred to as the “Policy”) applies to all information that the Provider receives about the User during the use of the Website/Mobile Application or the receipt of Services, programs, and products within the framework of providing these Services.
This Policy establishes the procedure for processing personal data by the Provider, the types of personal data collected, the purposes of using such personal data, the Provider’s interaction with third parties, security measures to protect personal data, conditions of access to personal data, as well as contact information for the User regarding access, modification, blocking, or deletion of personal data and addressing any questions that may arise concerning personal data protection practices.
(hereinafter referred to as the “Website”), the sale of goods and provision of services, the list of which is published on the Website and in the Mobile Application (hereinafter referred to as the “Services”), is carried out by LAZY CRAZY GROUP SRL (ID: 1024600006199) (hereinafter referred to as the “Provider”).
The Personal Data Protection Policy (hereinafter referred to as the “Policy”) applies to all information that the Provider receives about the User during the use of the Website/Mobile Application or the receipt of Services, programs, and products within the framework of providing these Services.
This Policy establishes the procedure for processing personal data by the Provider, the types of personal data collected, the purposes of using such personal data, the Provider’s interaction with third parties, security measures to protect personal data, conditions of access to personal data, as well as contact information for the User regarding access, modification, blocking, or deletion of personal data and addressing any questions that may arise concerning personal data protection practices.
1. BASIC CONCEPTS
1.1. Website – a website owned by the Provider with the Internet address: https://lazycrazy.md/
, through which the User can purchase and receive the desired Services.
1.2. Mobile Application – software of the Provider designed to operate on smartphones with Android and iOS operating systems, tablets, and other mobile devices, through which the User can purchase and receive the Services.
1.3. User – a person who receives (consumes) the Services of the Provider.
1.4. Personal Data – any information directly or indirectly relating to a specific physical person (data subject).
1.5. Services – services provided by the Provider, the list, type, composition, procedure for provision, and other characteristics of which are published on the Website / in the Mobile Application.
1.6. Processing of Personal Data – any action (operation) or set of actions (operations) performed with or without the use of automation tools on personal data, including collection, recording, systematization, accumulation, storage, updating (modification, amendment), extraction, use, transfer (distribution, provision, access), blocking, deletion, destruction of personal data.
1.7. Confidentiality of Personal Data – the obligation of the Provider or another person who has obtained access to personal data not to allow its dissemination without the consent of the data subject or any other legal basis.
1.8. Cookie – small files containing a unique identifier, stored on the User’s device. Beacons, tags, and scripts are also used.
1.9. For the purposes of this Policy, the Provider is considered the controller of personal data.
1.10. Other concepts not defined in this section may be used in this Policy. In such cases, terminology interpretation is carried out according to the text of the Policy. In the absence of clear interpretation in the text, interpretation should follow: first – materials published on the Website; second – definitions provided in the legislation of the Republic of Moldova, the Provider’s country of registration.
, through which the User can purchase and receive the desired Services.
1.2. Mobile Application – software of the Provider designed to operate on smartphones with Android and iOS operating systems, tablets, and other mobile devices, through which the User can purchase and receive the Services.
1.3. User – a person who receives (consumes) the Services of the Provider.
1.4. Personal Data – any information directly or indirectly relating to a specific physical person (data subject).
1.5. Services – services provided by the Provider, the list, type, composition, procedure for provision, and other characteristics of which are published on the Website / in the Mobile Application.
1.6. Processing of Personal Data – any action (operation) or set of actions (operations) performed with or without the use of automation tools on personal data, including collection, recording, systematization, accumulation, storage, updating (modification, amendment), extraction, use, transfer (distribution, provision, access), blocking, deletion, destruction of personal data.
1.7. Confidentiality of Personal Data – the obligation of the Provider or another person who has obtained access to personal data not to allow its dissemination without the consent of the data subject or any other legal basis.
1.8. Cookie – small files containing a unique identifier, stored on the User’s device. Beacons, tags, and scripts are also used.
1.9. For the purposes of this Policy, the Provider is considered the controller of personal data.
1.10. Other concepts not defined in this section may be used in this Policy. In such cases, terminology interpretation is carried out according to the text of the Policy. In the absence of clear interpretation in the text, interpretation should follow: first – materials published on the Website; second – definitions provided in the legislation of the Republic of Moldova, the Provider’s country of registration.
2. GENERAL PROVISIONS
2.1. This Policy complies with the requirements of the European Parliament and Council Regulation (EU) 2016/679 of 27 April 2016 (GDPR), as well as other relevant data protection legislation of the Republic of Moldova, the Provider’s country of registration, and contains detailed information about the data collected, purposes, methods of collection, processing, use, and protection.
2.2. If the User does not agree with the terms of the Policy, they must stop using the Website/Mobile Application and leave it immediately.
2.3. This Policy applies to the Website, Services, and/or associated Mobile Application.
2.4. The Provider does not control and is not responsible for third-party websites that the User may access via links available on the Website / Mobile Application.
2.5. The Provider does not verify the accuracy of Personal Data provided by the User.
2.6. The Provider is the controller of Personal Data of authorized Service Users and determines for what purposes and in what manner their Personal Data is collected.
2.7. The User’s use of the Website/Mobile Application constitutes automatic and full consent to this Policy and the terms of Personal Data processing.
2.8. The Provider informs the User that in its activities it uses the Dots service, whose privacy policy applies to the User. The User may review this policy at the link https://lazycrazy.md/en/pages/REGULAMENT.
2.9. The Provider’s Services are not intended for persons under 18 years of age. Parents may contact the Provider to delete their children’s Personal Data if it enters the Provider’s system.
2.2. If the User does not agree with the terms of the Policy, they must stop using the Website/Mobile Application and leave it immediately.
2.3. This Policy applies to the Website, Services, and/or associated Mobile Application.
2.4. The Provider does not control and is not responsible for third-party websites that the User may access via links available on the Website / Mobile Application.
2.5. The Provider does not verify the accuracy of Personal Data provided by the User.
2.6. The Provider is the controller of Personal Data of authorized Service Users and determines for what purposes and in what manner their Personal Data is collected.
2.7. The User’s use of the Website/Mobile Application constitutes automatic and full consent to this Policy and the terms of Personal Data processing.
2.8. The Provider informs the User that in its activities it uses the Dots service, whose privacy policy applies to the User. The User may review this policy at the link https://lazycrazy.md/en/pages/REGULAMENT.
2.9. The Provider’s Services are not intended for persons under 18 years of age. Parents may contact the Provider to delete their children’s Personal Data if it enters the Provider’s system.
3. SUBJECT OF THE POLICY
3.1. This Policy establishes the Provider’s obligations regarding non-disclosure and ensuring confidentiality of Personal Data that the User must provide when using the Website/Mobile Application.
3.2. Personal Data permitted for processing under this Policy is provided by the User by filling in certain forms on the Website / Mobile Application or in free form, and may include the following information: full name, contact phone number, address, date of birth, and other confidential data.
3.3. In addition to the data listed in clause 3.2, the Provider reserves the right to automatically collect the following data: IP addresses, cookies, geolocation, device information, browser, access time, visited pages, and others.
3.4. A special consent application is used for cookie management.
3.5. Disabling the cookie collection feature by the User may result in the inability to access part of the Website.
3.6. The Website collects data to identify and resolve technical issues, monitor load, properly provide Services, track User activity, and for analytical, statistical, and marketing purposes.
3.7. Any other personal or confidential information not mentioned above must be securely stored and not disclosed except as provided by this Policy.
3.8. The Provider collects information only in the cases of: using the Website/Mobile Application; purchasing Services.
3.9. The Provider does not collect information whose processing is restricted by law (racial origin, political views, health, etc.).
3.10. The User may transmit data to the Provider via the Internet: by e-mail, through the Website/Mobile Application.
3.2. Personal Data permitted for processing under this Policy is provided by the User by filling in certain forms on the Website / Mobile Application or in free form, and may include the following information: full name, contact phone number, address, date of birth, and other confidential data.
3.3. In addition to the data listed in clause 3.2, the Provider reserves the right to automatically collect the following data: IP addresses, cookies, geolocation, device information, browser, access time, visited pages, and others.
3.4. A special consent application is used for cookie management.
3.5. Disabling the cookie collection feature by the User may result in the inability to access part of the Website.
3.6. The Website collects data to identify and resolve technical issues, monitor load, properly provide Services, track User activity, and for analytical, statistical, and marketing purposes.
3.7. Any other personal or confidential information not mentioned above must be securely stored and not disclosed except as provided by this Policy.
3.8. The Provider collects information only in the cases of: using the Website/Mobile Application; purchasing Services.
3.9. The Provider does not collect information whose processing is restricted by law (racial origin, political views, health, etc.).
3.10. The User may transmit data to the Provider via the Internet: by e-mail, through the Website/Mobile Application.
4. PURPOSES OF PERSONAL DATA PROCESSING
4.1. The User’s Personal Data may be used for:
- fulfilling contractual and legal obligations;
- identification;
- establishing feedback;
- determining location;
- confirming the accuracy of data;
- customer and technical support, including detecting, preventing, and resolving technical issues;
- sending notifications;
- advertising and marketing activities (with consent);
- cookie-related analytics;
- displaying cookie-related advertising materials;
- improving the Provider’s services;
- providing access to partner websites.
4.2. Data may also be used for other purposes in compliance with the legislation of the Republic of Moldova.
5. DATA STORAGE
5.1. The Provider stores Personal Data for the period necessary to achieve the purposes of this Policy and to comply with legal obligations, but not less than 6 months from the end of the Services.
5.2. Personal Data is stored on cloud resources and/or servers located in the European Union, using SSL encryption, and backed up with possible anonymization.
5.3. Archived data is accessible only to authorized employees of the Provider and must be deleted after the retention period expires.
5.4. The Provider does not transfer Personal Data to third parties for storage.
5.5. The Provider’s access to the User’s Personal Data is limited to the Provider’s employees and contractors.
6. PROCEDURE AND METHODS OF PERSONAL DATA PROCESSING
6.1. Personal Data processing is carried out by any lawful means, using automation or without it.
6.2. The User’s presence on the Website/ in the Mobile Application constitutes their consent to transfer data to third parties exclusively for the Provider to fulfill obligations in providing Services.
6.3. The Provider may disclose Personal Data to third parties in the following cases:
- for providing Services;
- during business transactions (mergers, restructuring, franchising);
- by law or at the request of state authorities;
- to protect rights, investigate violations, ensure User safety, and prevent legal liability.
6.4. In the event of loss or disclosure of Personal Data, the Provider shall notify the User by any available means.
6.5. The Provider takes measures to protect Personal Data from unauthorized access, destruction, distortion, etc.
6.6. The Provider and the User take measures to prevent damage in case of loss or disclosure of Personal Data.
6.7. The Provider does not transfer Personal Data to international organizations.
7. USER RIGHTS
7.1. The User has the right to:
- know the sources of Personal Data collection, the purposes of processing, and the location of the data owner;
- receive information on the conditions of access to Personal Data;
- access their data;
- receive a response within 30 days regarding the processing of their Personal Data by the Provider;
- request modification or deletion of Personal Data by the Provider;
- protect their Personal Data from unlawful processing;
- impose restrictions on Personal Data processing;
- withdraw consent for Personal Data processing;
- know the mechanism of automated processing of Personal Data;
- correct and update Personal Data;
- contact the Provider or the supervisory authority in case of rights violations;
- other rights provided by GDPR, the legislation of the Republic of Moldova, and this Policy.
8. OBLIGATIONS
8.1. The Provider is obliged to:
- use Personal Data only for the purposes of this Policy;
- ensure the safety of Personal Data;
- not disclose Personal Data without the User’s consent;
- take protective measures;
- block Personal Data in case of inaccuracy or unlawful processing;
- take physical, technical, and organizational measures to protect Personal Data.
8.2. The User is obliged to: - provide accurate Personal Data;
- update Personal Data when it changes;
- take measures to protect access to their Personal Data;
- maintain the confidentiality of their passwords.
9. LIABILITY
9.1. The Provider is liable for damages to the User caused by the Provider’s processing of Personal Data, according to the legislation of the Republic of Moldova.
9.2. The Provider is not liable if the User’s Personal Data, which became public, was received from third parties before the Provider or disclosed with the User’s consent.
10. DISPUTE RESOLUTION
10.1. All disputes are resolved through negotiations.
10.2. If no agreement is reached, the dispute is submitted to court according to the procedural legislation of the Republic of Moldova.
11. PAYMENT, DELIVERY, ORDER CANCELLATION AND REFUND TERMS
11.1. Payment procedure
Payment for the Services provided by the Contractor is made in a cashless form using bank cards, electronic payment systems, and other payment methods available on the Website and/or in the Mobile Application.
Payment is made by the User prior to the commencement of the Services, unless otherwise specified on the Website or in the Mobile Application.
Payment for the Services provided by the Contractor is made in a cashless form using bank cards, electronic payment systems, and other payment methods available on the Website and/or in the Mobile Application.
Payment is made by the User prior to the commencement of the Services, unless otherwise specified on the Website or in the Mobile Application.
11.2. Payment confirmation
After successful completion of the payment, the User is provided with an electronic confirmation of the order and payment (via the Website, Mobile Application, SMS, or other available communication channels).
After successful completion of the payment, the User is provided with an electronic confirmation of the order and payment (via the Website, Mobile Application, SMS, or other available communication channels).
11.3. Delivery procedure
Delivery of goods is carried out to the address specified by the User when placing the order, within the delivery zones indicated on the Website and/or in the Mobile Application.
Delivery timeframes and costs depend on the delivery address, the workload of the delivery service, and other objective factors, and are communicated to the User prior to order confirmation.
Delivery of goods is carried out to the address specified by the User when placing the order, within the delivery zones indicated on the Website and/or in the Mobile Application.
Delivery timeframes and costs depend on the delivery address, the workload of the delivery service, and other objective factors, and are communicated to the User prior to order confirmation.
11.4. Order cancellation
The User has the right to cancel the order before the preparation of the order has begun.
If the order is canceled after preparation has started, the Contractor has the right to refuse a refund, except in cases provided for by the applicable legislation of the Republic of Moldova.
The User has the right to cancel the order before the preparation of the order has begun.
If the order is canceled after preparation has started, the Contractor has the right to refuse a refund, except in cases provided for by the applicable legislation of the Republic of Moldova.
11.5. Refunds
Refunds are issued in the event that the order cannot be fulfilled due to the fault of the Contractor or in other cases expressly provided for by the legislation of the Republic of Moldova.
Refunds are processed using the same payment method that was used for the original payment, within the timeframes established by the payment system and the servicing bank.
Refunds are issued in the event that the order cannot be fulfilled due to the fault of the Contractor or in other cases expressly provided for by the legislation of the Republic of Moldova.
Refunds are processed using the same payment method that was used for the original payment, within the timeframes established by the payment system and the servicing bank.
11.6. Limitations
Due to the specific nature of the Services provided (public catering and delivery of ready-made food), the return of goods of proper quality after they have been handed over to the User is not possible, except in cases provided for by law.
Due to the specific nature of the Services provided (public catering and delivery of ready-made food), the return of goods of proper quality after they have been handed over to the User is not possible, except in cases provided for by law.
12. FINAL PROVISIONS
12.1. The Provider has the right to amend the Policy without the User’s consent or notification.
12.2. The new Policy comes into force upon publication on the Website, unless otherwise provided.
12.3. The Policy is published on the Website’s web page at: https://lazycrazy.md/en/pages/REGULAMENT.
12.4. Questions and suggestions should be sent to e-mail: [email protected]
.
12.5. Provider details:
LAZY CRAZY GROUP SRL
ID: 1024600006199
Address: Strada Mitropolit Gavriil Bănulescu-Bodoni 57, MD-2012, Chișinău, Republic of Moldova
Phone: +37379963826
18.12.2025